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Affluent investors increasingly use social media to inform investment decisions
English: Photograph shows stock brokers working at the (Photo credit: Wikipedia) New research shows that 70% of affluent US investors have made an investment decision based on information they have...
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Can social data be used to predict the value of digital currencies such as...
Nobody gets me Bitcoins! (Photo credit: zcopley) In the current economic climate, many people have been looking into alternative investment opportunities, or safe places to put their money outside of...
View ArticleFrench bank uses TV ads to promote Twitter-based customer service
Increasingly customers and brands are using Twitter as a way to ask, and respond to, some customer queries. For certain types of customers, and for certain types of queries, this can be an effective...
View ArticleConsumer loyalty, decision making and retail banking in a digital world
In 2010, the Harvard Business Review discussed how digital technologies, and the use of social media was impacting traditional thinking about the consumer buying journey. The way consumers were...
View ArticleFinancial institutions – your customers are ready for you to get up close and...
Financial institutions hold a huge amount of data on their customers. This ranges from demographic information such as age, gender and location, but also more interesting life style information such as...
View ArticleBritish banks publish datasets on SME and personal lending
Some of Britain’s largest lenders have today released data on lending to individuals and small businesses across the UK. This data can be interrogated to the postcode area level and the data will be...
View ArticleUsing digital to encourage competition in retail banking
The need to increase competition in retail banking hit the headlines once again today with Ed Miliband arguing that the UK’s five major banks should be forced to sell off a number of branches to...
View ArticleThree financial services providers that are redefining customer centricity
As a phrase, ‘customer centricity’ is somewhat hackneyed. As with much other business jargon there is a risk that no one really understands the meaning of it, let alone how to achieve it. But in a...
View ArticleCould Atom, launching in 2015, be the UK’s first truly digital bank?
The impact that digital technologies are having on financial services was underlined this week with the announcement that Metro Bank founder, Anthony Thomas, and First Direct Chief Executive, Mark...
View ArticleWhy banks need to behave more like startups
An era of unprecedented digital disruption will force banks to behave like startup companies in order to survive. According to Westpac’s Brian Hartzer banks must learn from startups and act as...
View ArticleIs a cashless society finally on the cards?
Hype around mobile payments has existed for years, and several false starts have led most of us sceptics to believe that this hype is tantamount to nothing more than hot air. However, given some key...
View ArticleThe world of mobile payments in October 2014
October 2014 saw several interesting developments within the mobile-payment industry- arguably one of the fastest developing markets at the moment. Facebook The rumour-mill is in full force that...
View ArticlePeer-to-peer payments come to Snapchat but what are the implications for...
The trend towards increased peer-to-peer payments has reached a new milestone with news that social network Snapchat is partnering with Square, a payment processing provider, to allow users to send...
View ArticleTencent launches China’s first online-only private bank but will this move...
The internet giant Tencent (the firm behind the online messaging service WeChat) has recently launched China’s first online private bank, WeBank, in a move that many are predicting will dramatically...
View Article3 takeaways from the MRS Financial Services Research conference
Last week we had the pleasure of attending the Market Research Society’s Financial Services Research conference. The event featured 8 fantastic case studies from financial services providers all using...
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5 things financial services brands need to know about today’s teens
In our latest research, Teens in 2017, we sought to help brands get closer to 16 – 19 year olds. As the spenders of tomorrow, this is a crucial consumer group to connect with. As part of our research,...
View ArticleWhat can insurance companies learn from Aviva’s approach to behaviour change...
We are living longer – especially women. We’re not saving enough – especially women and we’re uncertain – especially women. That’s how Lindsay Rix, MD savings and retirement at Aviva UK ended her...
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